The Red Room by HG Wells and A Little Place Off the Edgware Road By Graham Greene Essay Example

The Red Room by HG Wells and A Little Place Off the Edgware Road By Graham Greene Essay Ghost stories became extremely popular in the Victorian era. The reason for their overwhelming popularity was the fact that there were a lot of scientific discoveries being made at the time and it was a fictuous, supernatural element, which offered an escape from these serious life changing developments of the time. The Red Room was written in 1896, at the ed of the Victorian era, but is till a clear example of the genre. For Wells to write such a story was an interesting choice as he was most famous for his science fiction writing such as The Time Machine and War of the Worlds. Some of ghost stories main influences come from the Gothic traditions, with settings in large, old castles, gloomy settings and persecution. Although A little place off the Edgware Road was written in 1947 it clearly shows that it is rooted in its genre. Greene qouted Bishop Blougrams Apology, saying our interests on the dangerous edge of things. Both stories share the same central theme of ghost stories: the ability of the dead to return and confront the living, with The Red Room being much more traditional than A Little Place of the Edgware Road. The Red Room is set in the Victorian era in very traditional Gothic setings. It is situated in an old, dark, gloomy castle, in which the inhabitants are described in a manner which makes them seem goulish and ghostlike. The plot revolves around the young man who is staying in the castle purely so he can dispel any beliefs that the house is haunted. We will write a custom essay sample on The Red Room by HG Wells and A Little Place Off the Edgware Road By Graham Greene specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Red Room by HG Wells and A Little Place Off the Edgware Road By Graham Greene specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Red Room by HG Wells and A Little Place Off the Edgware Road By Graham Greene specifically for you FOR ONLY $16.38 $13.9/page Hire Writer A little place off the edgware road although it deviates from many of the Gothic traditions, is deeply rooted in its genre. It is set in nineteen thirties London, and the main place of action is an old picture house, although the setting inside the picture house is very much in keeping to the Gothic tradition of ghost stories. The plot revolves around a man, Craven, a seedy character who has a deep dark fear that the body stays alive after death and burial and the ghosts of the corpses freely roam the earth as they looked when they were killed. He comes face to face with his darkest fear inside the cinema when he meets with what we are led to believe is a ghost. This ghost is the embodiment of all his fears, and ultimately results in Craven losing his mind. The Red Room is in first person narrative. This is again in keeping with the traditions of the genre. The reason that the story is written in this narrative is so that it makes the reader feel closer to the character. It is to make the reader feel emotive towards the narrator, so when he is scared the reader feels scared for him. The narrator in ghost stories is usually a completely normal person who has nothing strange or peculiar about them, thus overcoming the scepticism of the reader. The Red Room is no exception to the rule, the narrator in this story is a completely normal, unimaginative, clinical man, who is completely unsuperstitious, this is why the reader is so shocked when he becomes panicky and really believes there is a ghost in the room. The other story in comparison is completely in contrast to The Red Room. It is in the 3rd person narrative, and the male protagonist is not a normal, down to earth person, he is a seedy character, bordering on the edge of insanity. I believe Greene uses these options so that the reader can get a more in depth view of Cravens mental problems, because if he were describing himself he would obviously see himself as normal, so you wouldnt get the in depth description of him and his fears. As has already been explained above, the male protagonists in both stories are as far dissimilair from each other as is possible. The man in The Red Room is a young, intelligent man, who is very clinical about his observations, and is an unsuperstitious, unimaginative person. Wells uses words such as clinical observation when talking about the mans assessment of his surroundings. This gives off the impression that the man would like to dispel any doubt in his mind that there was a possibility of another creature or being in the room with him. However this clinical observation is not enough resulting in the man having to light candles and place them all around the room to get rid of any dancing shadows, strange shapes etc. The character in A Little Place off the Edgware Road is completely against the traditioanal normality. He is described as seedy, giving the impression that he is a kind of pervert, and the way he is dressed with his anorak done up right round his face gives the impression that he is a bit dirty and smelly. As the story goes on you start to understand that Craven is a bit mad. THe narrators description of his thoughts about death, that he hopes when he dies that is it, he does not want the body to live on after death because he has a twisted view of the afterlife, he believes that when a body is buried it does not decay, and it just roams underground the world, which is like a honeycomb, a labyrinth of tunnels, leading up into the real world, where they walk freely, bodies as they were when they were buried decrepit and decaying. Craven is very superstitious and does have some religious belief although it is described as being like a worm lodged in a nut, meaning it was inside of him but it was making him rotten, like a worm in a nut. Craven hates his body and carries it around like something he hates, he is extremeley jealous and envious of people who have good bodies, like the guardsmen. The settings of both stories are contrasting in some ways but similair in others. They are both situated in dark areas, The Red Room in the castle and A Little Place off the Edgware Road in a cinema. The eras in which they are both set, however, are contrasting, one is set before a time of much scientific discovery, and one after, ironically, it is the one set after the discoveries which contains the most doubt and superstition. The settings of both the stories help create an atmosphere of edginess, not quite knowing what lurks in the darkness beyond. BOth stories are set with some element of insanity in The Red Room it is the housekeepers who are senile, and in A Little Place off the Edgware Road it is Craven who is mad. Both stories are based over a relatively short period of time, both events take place in a just one evening or night. The Red Room builds up tension from the start when describing the houskeepers, he describes them as grotesque custodians this portrays the castle as not a very nice place to be, but when the man is having a conversation with these grotesque custodians they are trying to persuade him notto go to the room, telling him that it is haunted and that it is his own doing whether he goes up there or not, there is also added tension when they refuse to walk him to the room on account of being scared, there is also a recurring comment of this night of all nights leading you to believe that this was a significant night in the haunting of the room. When the man is walking to the Red Room he fills in the reader with the details of the haunting of the room, that two people have died as a result of the room, and that the stairs outside the door had been involved in both incidents. However as the man is clinical in his observations he dismisses these deaths as untimely heart attacks and stumbles etc. On his journey to the room the man describes his surroundings and describes when he sees the shadows of the brass and thinks that it may be a creature. THis adds tension because he says he stood there for a while with his hand on his revolver, scared, when he knew it was just a trick of the light, this adds tension because it shows that even this man who seems scared of nothing was scared by a trick of shadows, showing his humanity and vulnerabiluity. When he gets to the room he describes the darkness, and how it had the eerie feeling of a prescence and this leads him to get the candles. When the main event starts happening, at first he dismisses it as a gust of wind so as not to get wound up but when he starts panicking he creates tension as his descriptions become more frantic and you feel his desperation. When all the lights go out tension is at a maximum with him running like a blind man, and eventually it climaxes with him knocking himself out. A Little Place off the Edgware Road the suspense builds up with the narrators description of Cravens dreams, of his grotesque underground labyrinth of corpses. THis makes the reader feel as if Craven is possibly a bit crazy. Then the tension dies down until he gets to the cinema where his dreams recur again, describing peoplelaying down as corpses sprawled out, when the film starts to play it is about the fall of a Roman Empire, the fall of a once great thing, which is the impression we get which has happened to Craven. When the ghost comes into the room you do not know that it is a ghost from the description, Greene uses the lack of visibilty well in his descriptions of Cravens impression, because Craven cannot see the ghost in a detailed way he does not know what is wrong with him. He describes him like the man in the Red Room describes the housekeepers, that he is disgusting. You are made to wonder what is wrong with the man because Craven is describing him as mad, yet Craven is mad aswell, which shows how mad he thinks the little man is. However when he starts talking about the murder and how he knows about them things you begin to believe as does Craven that the man is a murderer and just as Craven goes to confront him he is gone, leaving all the tension lingering. The endings are not dissimilar in the way that they both involve a change in the protagonist. The Red Roomhas a double twist, it ends with the man saying that indeed the room is haunted, leading you to believe that he has changed his views on the supernatural, only to be twisted again to say that it is no haunted by fear but by Fear. He says that fear gets to you and doesnt let go until it tips you over the edge and its all down to the human imagination. Soin fact he hadnt changed his mind but comes up with a logical explanation for it. However it doe leave a question open for the reader, whether they believe him that it was purely fear, or that it was a ghost and the man knows this and is just saying this to keep up appearances. A Little Place off the Edgware Road finishes with a twist as well, when Craven decides that the man is in fact a murderer and goes to inform the Police, he is confronted by his deepest fear, that the man he was actually speaking with in the cinema was in fact the ghost of the murdered body. This tips Craven over the edge and he finally goes compeltey mad.

Latin Lyrics for Christmas Carols

Latin Lyrics for Christmas Carols Singing Christmas carols in Latin is a fun way to celebrate the history of Christmas. Carols have their roots in the 13th century CE, based on secular songs that were popular then. Franciscan friars took the form and music of the pop songs and recast them with religious texts in Latin, for use in strictly religious contexts. Their function was as a type of religious propaganda, and many were sung specifically in holy processions.   By the middle of the 14th century, the texts had been translated into vernacular languages- Middle French and English–and they became secularized again by the 15th century, becoming carols, sung by people outside of religious ceremonies.   Over the subsequent centuries, the text was updated as the languages developed- for examples, as Middle English developed into Modern English- so when you sing a carol in Latin, you can show off your sense of history.  Here are a handful of the most well-known English carols in their Latin forms. Veni, Emmanuel (O Come, , O Come, Emmanuel)Veni, veni Emmanuel!Captivum solve Israel!Qui gemit in exilio,Privatus Dei Filio,Gaude, gaude, EmmanuelNascetur pro te, Israel.Veni, veni o oriens!Solare nos adveniens,Noctis depelle nebulas,Dirasque noctis tenebras.Gaude, gaude EmmanuelNascetur pro te, Israel.Veni, veni Adonai!Qui populo in SinaiLegem dedisti vertice,In Maiestate gloriae.Gaude, gaude EmmanuelNascetur pro te Israel. Regis olim urbe David (Once in Royal Davids City)Regis olim urbe David,Sub bovili misero,Mater posuit infantemIn praesaepi pro lecto:Mitis Maria mater;Iesus Christus is puer.De caelo ad nos descenditDeus, Dominus orbis;Ei tectum est bovileEt praesaepe pro cunis.Pauperum virum amatorSancte vixisti Salvator.Et puertiam per miramObservanter parebatVirgini eidem matri,Quae cum pepererat:Tentent et discipuliEsse similes ei.Nam exemplum ille nobis:Nostri crescebat instar;Parvus quondam, imbecillus,Flens et ridens nobis par,Perticeps tristitiaeIdem et laetitiae. Tandem illum nos cernemusEx amore aeterno:Puer enim ille parvusSummo regnat iam caelo,Atque eo nos ducitQuo et ipse praeiit.Nec in stabulo misello,Bubus prope stantibus,Tunc videbitur, sed celsus,Sedens Deo proximus:Comites tum coronatiCircumstabunt candidati. Adeste Fideles (O Come, All Ye Faithful)English Lyrics and history: Adeste Fideles Laeti triumphantesVenite, venite in BethlehemNatum videteRegem angelorumVenite adoremus, Venite adoremus,Venite adoremus, DominumCantet nunc ioChorus angelorumCantet nunc aula caelestiumGloria, gloriaIn excelsis DeoVenite adoremus, Venite adoremus,Venite adoremus, DominumErgo qui natusDie hodiernaJesu, tibi sit gloriaPatris aeterniVerbum caro factusVenite adoremus, Venite adoremus,Venite adoremus, Dominum Dormi, Jesu! The Virgins Cradle-Hymn Words by S. T. Coleridge, Sibylline Leaves, 1817 Dormi, Jesu! Mater ridetQuae tam dulcem somnum videt,Dormi, Jesu! blandule!Si non dormis, Mater plorat,Inter fila cantans orat,Blande, veni, somnule. Sleep, sweet babe! my cares beguiling:Mother sits beside thee smiling;Sleep, my darling, tenderly!If thou sleep not, mother mourneth,Singing as her wheel she turneth:Come, soft slumber, balmily! Source: The Hymns and Carols of Christmas Gloria in Excelsis Deo The refrain of the French Carol translated into English as Angels We Have Heard on High is in Latin - Gloria in Excelsis Deo. Heres one version of the English version of the carol from the same online source as the last. The translation from French to English is by Bishop James Chadwick (1813–1882): 1. Angels we have heard on highSweetly singing oer the plains,And the mountains in replyEchoing their joyous strains.RefrainGloria, in excelsis Deo!Gloria, in excelsis Deo! 2. Shepherds, why this jubilee? Why your joyous strains prolong?What the gladsome tidings beWhich inspire your heavenly song? Refrain 3. Come to Bethlehem and seeHim whose birth the angels sing;Come, adore on bended knee,Christ the Lord, the newborn King. Refrain 4. See Him in a manger laid,Whom the choirs of angels praise;Mary, Joseph, lend your aid,While our hearts in love we raise. Refrain Sources Anderson, Douglas. The Hymns and Carols of Christmas, 2002.Gibbs, Laura. Gaudete, Gaudete! Latin Christmas and Holiday Songs! LatinTeach, 2010. Rickert, Edith. Ancient-English Christmas Carols. Wildside Press, 1910.Reichl, Karl. The Middle English Carol. A Companion to the Middle English Lyric. Ed. Duncan, Thomas Gibson. Cambridge: Boydell Brewer, 2005. 150–70. Robbins, R. H. The Earliest Carols and the Franciscans. Modern Language Notes 53.4 (1938): 239–45. Robbins, Rossell Hope. Middle English Carols as Processional Hymns. Studies in Philology 56.4 (1959): 559–82.

My Best Teaching Experience (Personal Story)

My Best Teaching Experience (Personal Story) Teaching can be a demanding profession. There are times when students can seem uninterested in learning and disruptive to the classroom environment. There are plenty of studies and educational strategies for  improving student behavior. But personal experience may be the best way to show how to turn a difficult student into a dedicated pupil. I had such an experience: one where I was able to help change a student with major behavioral issues into a learning success story.   Troubled Student Tyler was enrolled in my senior American government class for a semester, followed by a second semester by economics. He had impulse-control and anger management issues. He had been suspended many times in previous years. When he entered my class in his senior year, I assumed the worst. Tyle sat in the back row. I had never used a seating chart with students on the first day when I was just getting to know them. Every time I talked at the front of the class, I would ask questions of students, calling them by name. This helped me to get to know the students. Unfortunately, every time I called on Tyler, he would respond with a glib answer. If he got an answer wrong, he would become angry. About a month into the year, I was still trying to connect with Tyler. I can usually get students involved in class discussions or at the least motivate them to sit quietly and attentively. By contrast, Tyler was just loud and obnoxious. Battle of Wills Tyler had been in so much trouble through the years that it had become his modus operandi. He expected his teachers to know about his  referrals, where he was sent to the office, and suspensions, where he was given mandatory days to stay out of school. He would push every teacher to see what it would take to get a referral. I tried to outlast him. I had rarely found referrals to be effective because students would return from the office behaving worse than before. One day, Tyler was talking while I was teaching. In the middle of the lesson, I said in the same tone of voice, Tyler why dont you join our discussion instead of having one of your own. With that, he got up from his chair, pushed it over and yelled something. I cant remember what he said other than that he included several profanity words. I sent Tyler to the office with a discipline referral, and he received a weeks out-of-school suspension. To this point, this was one of my worst teaching experiences. I dreaded that class every day. Tylers anger was almost too much for me. The week Tyler was out of school was a wonderful hiatus, and we got a lot accomplished as a class. However, the suspension week would soon come to an end, and I dreaded his return. The Plan On the day of Tylers return, I stood at the door awaiting him. As soon as I saw him, I asked Tyler to talk to me for a moment. He seemed unhappy to do it but agreed. I told him that I wanted to start over with him. I also told him that if he felt like he was going to lose control in class, he had my permission to step outside the door for a moment to collect himself. From that point on, Tyler was a changed student. He listened and he participated in class. He was a smart student, something I could finally witness in him. He even stopped a fight between two other students one day. He never abused  his break time privilege. Giving Tyler the power to leave the classroom showed him that he had the ability to choose how he would behave. At the end of the year, Tyler wrote me a thank you note about how well the year had gone for him. I still have that note today and find it touching to reread when I get stressed about teaching. Avoid Prejudgment This experience changed me as a teacher. I came to understand that students are people who have feelings and who dont want to feel cornered. They want to learn, but they also want to feel as if they have some control over themselves. I never made assumptions again about students before they came into my class. Every student is different; no two students react in the same way. It is our task as teachers to find not only what motivates each student to learn but also what motivates them to misbehave. If we can meet them at that point and take away that motivation, we can go a long way toward achieving more  effective classroom management  and a better learning environment.

Analysis of Career Guidance Essay Example | Topics and Well Written Essays - 1000 words

Analysis of Career Guidance - Essay Example These culture-specific models help in mediating career development at local levels. (ATHANASOU et al 2008). The core conceptual propositions of two of the most famous theories of learning and vocational skills development have been evaluated as follows: The Theory of Work Adjustment or person-environment correspondence theory is a theory which focuses on the difference of vocational behavior amongst individuals. In accordance with the theory, career choice and its subsequent development are viewed as a continuous process of adjustment and accommodation. This theory implies that an individual chooses a job only if its environment is in accordance with his â€Å"requirements†, while on the other hand, the environment opts for that individual which qualifies on the â€Å"requirements† of the organization. The major plus point of TWA is the fact that it develops a battery of measures to measure the various variables associated with the theory such as satisfaction, needs, ab ilities, satisfactoriness, and indexes of correspondence. However, the results of various studies conducted to evaluate the accuracy of the theory yielded mixed results. The study of Tziner, Meir, and Segal (2002) found that higher levels of performance had a strong correlation with extroverted personality style and congruence which was in accordance with the predictions of TWA. ... (ATHANASOU et al 2008). The Holland’s Theory of Vocational Personalities in Work Environment provides a typology framework on career interest and environment which is simple and easy to understand and is used both in career counseling and guidance. In accordance with the theory, vocational interest is perceived as an expression of an individual’s personality. Holland postulated the concept of vocational interest by six typologies, which are Realistic, Investigative, Artistic, Social, Enterprising and Conventional. A study conducted by Tak (2004) revealed that the arrangement of interest was not clearly hexagonal, therefore, contrary to the postulations of Holland. The general findings of another study conducted by Sverko and Babarovic (2006) revealed consistency with Holland’s circular model. The general findings from other international studies suggested that in accordance with cultural context the six interest levels tend to occupy clusters mirroring the idiosy ncratic cultural values and occupational perceptions. The most suggested arrangement was Realistic-Investigative, Artistic-Social, and Social-Enterprising-Conventional. Such an arrangement is contrary to the hexagonal arrangement postulated by Holland. (ATHANASOU et al 2008). Continuous Professional Development: Continuous Professional Development is composed of diverse dimensions which are different for different institutions and professional individuals. Continuous Professional Development (CPD) is defined as: â€Å"The systematic maintenance, improvement and broadening of knowledge and skill, and the development of personal qualities necessary for the execution of professional and technical  duties throughout the practitioner’s working life† (LORRIMAN 2003, pg 2).

History of the KKK and their influence in society Research Paper

History of the KKK and their influence in society - Research Paper Example The history of KKK can be broadly divided into three: first, second and third. To be specific, the first Klan can be connected with its origin, the second with its growth/development and the third with its decline. As pointed out, the first Klan can be considered as the origin of KKK in America. For instance, the first Klan was formed in the year 1865 in Tennessee. The retired hands from the Confederate Army were the members who established KKK as a terrorist organization to fight against the freemen. But Bullard (1996), states that â€Å"By the mid 1870s, white Southerners didn’t need the Klan as much as before because they had by that time retaken control of most southern state governments†. The name of this organization originates from Greek language, meaning ‘group or circle of brothers’. The organizational structure of the first Klan was not based upon centralization or decentralization of power because there were a number of groups based upon the same ideology of racism. During this period, the Southern states within America were deeply influenced by the first Klan. In addition, the leaders and members began to target the black population in the southern states. The people who were in favor of racial equality were treated cruelly or murdered by the Klan members. But the Force Acts passed by the authorities in 1870 and the following year were helpful to limit the anti-social deeds initiated by the Klan. In short, the first Klan can be considered as the crude form of KKK, which spread the message of racial supremacy among the people in America. The second Klan: 1915–1944 The formation of the second Klan was in Georgia, in the year 1915. So, this year can be considered as the benchmark of the growth and development of Klan as a racist organization. But Laqueur ( 1977), opines that â€Å"The Second Klan (ca. 1915- 1944) also stood for white supremacy, but at the same time it campaigned for a great many other causes such as patriotism and attacked bootleggers, crapshooters and even wife-beaters† (p.10). Later in 1921, the leaders transformed the Klan from unorganized groups to well knit organization. For instance, the second Klan adopted an innovative system to recruit new members to the organization which accelerated its popularity among the majority. From a different angle of view, large scale immigration helped the Klan to spread its influence to the Western parts of America. Besides, more and more ideas were inculcated to the initial plan to spread racism. For instance, national politics and protest against the spread of communist ideology were connected to the Klan’s initial plan. To be specific, this change helped the Klan to have wide spread popularity among the people and violent activism became the most important mode o f protest. Gradually, the second Klan became more and more centralized. This was helpful to co-ordinate the

The Chrysalids: The Importance of Telepathy :: The Chrysalids

The Chrysalids:   The Importance of Telepathy    Some people dream about having an ability to communicate through mental telepathy.   Some even claimed to have this ability but it played an important role in the novel The Chrysalids.   The author created an interesting environment.   There was no communication and the only people who could communicate between each other were the ones that had the power of telepathy.   Because in some areas the land was so dangerous because of the radiation that people were cut of from another and left on a small piece of land.   They could not communicate.   Though-shapes not only developed the plot of the story but greatly affected the lives of some characters and might affect Waknuk.   Ã‚  Ã‚   We all know that people in Waknuk were very superstitious but did it actually help the plot to develop?  Ã‚   On page 91 through 103 finally and idea gets out about some people being able to communicate through thought-shapes.   When Katherine and Sally got caught and tortured they finally tell some of the names to the inspector.   This forces David, Rosalind and Petra to runaway to the fringes, and they established some kind of contact with a woman from Sealant (Zealand, On page 134).   The help that the sealant woman promised is on their way to the fringes.   The plot is greatly influenced, David learns more things as the time goes on.   He discovers who is the Spiderman(Gordon) and where is Sophie.   He meets them and learn what it is like to live in the fringes.   When the sealant woman rescues David, Rosalind and Petra they are brought to a big, developed city like the one in David's dreams. Because of the telepathy David discovers that such a city really exists but most of all through Petra they establish contact with a more civilized people than they are.   Because of the conflicts in the story it leads the main characters to discover the sealant city.   Ã‚  Ã‚   Telepathy not only affects the plot of the story but also the main characters in the novel.   The most obvious thing is that David, Rosalind and Petra are saved.   They have a chance to learn, experience new things they never saw or heard before.

Toyota Just in Time

Contents Particulars Page no. 1. 0) Introduction 2. 1) Company History 2. 2) Aim 2. 3) Objectives 2. 4) Organizational chart 2. 0) Problem Identification 3. ) Quantitative 2. 1. 1) Quality and design problem 2. 1. 2) Design problem 2. 1. 3) Welding problem 2. 1. 4) stalling problem 2. 2) Quantitative problem 2. 2. ) production problem 2. 2. 2) Recession problem 2. 2. 3) Accelerated problem 3. 0) operational concepts 3. 1) Quality 3. 2) ISO 9000/ISO 14000 3. 3) Just in time 3. ) Lean production 4. 0) Investigation 5. 0) analytical report 6. 0) conclusion 7. 0) references Summary: In the course of Operational management and Organization module, this assignment is about the Toyota Company, this one of the biggest automobile manufacture company.Here the author is discussing about the organization chart, aim of this assignment is that, quality of operational management that is useful in any business, and objectives are to investigate the problem identification and other operation al concepts like quality of the products from Toyota, its Just in time, Lean production policies and the ISO 9000/ISO14000 Certification, investigating the problems via drawing the Fishbone diagram, Questionnaires and analyzing the result with drawing the Pie charts. 1. 0 Introduction:In this assignment author is discussing about the quality within the organization area within a case study method. Here author considered as a case study. Toyota Company was founded by sakichi Toyoda with the name Toyoda spinning and weaving limited in 1918. In mid 1950’s it was introduced in the international market. Toyota is the largest automobile manufacturers in the world. Toyota sold 9 million models in 2006; this achievement is obtained by the companies aim toward the customer satisfaction. 1. 1 Company History: In 1937 Toyota motor company was established as a spin-off from Toyoda automatic room works.In 1947 Toyota launched its first small car after 3 years at the time of 1950’s it faced enormous financial crisis and also it experienced strike from the employees. In 1959 the Company launched first manufactured division in Brazil outside the Japan. (web1: http://www. breakeryard. com/cars/history/TOYOTA. aspx) Toyota shifted their head quarters to Hollywood in the year 1957, after a decade of time Toyota became the new established company in the United States. In the 1965 Toyota won â€Å"Deming Application prize for quality control†. ( web2: http://www. toyoland. com/history. tml ) In 1982 Toyota Motor Co. Ltd and Toyota Sales Co. Ltd are merged as Toyota Motor Corporation. 1989 Toyota started their manufacturing operations in Europe as well as in United Kingdom. Today Toyota is ranked world’s third place in the manufacturing of automotives in the sense of unit and net sales. ( web3: http://www2. toyota. co. jp/en/history/) 1. 2 Aim: In any company success in the operational management and organizations quality of products plays a major role. The main aim of this assignment in the quality of operational management that is useful in any business.Here author considered Toyota Company as an assignment. 1. 3 Objectives: The one of the main objective of the assignment to investigate the operational and organizational problems involved in the strategies that are appropriate to solve these problems and finally that evaluate the outcome of these strategies. In this assignment author discussing about the history of the company, organization chart, problems identification through the quantitative objectives that is machinery problems, qualitative subjective which are involves in the management processes.Next stage of the assignment is that, the way in which quality is applying in the organization, operational areas for the organizations like quality of the products from the Toyoto company, ISO 9000/ISO14000, detailed theory about the just in time and lean productions etc. 2. 0 Problem Identification: As the automobile industry Toy ota facing many problems to be discussed meanwhile these are the minute problems. These problems are crucial role customer satisfaction; on the other hand Toyota Company rectified these problems in time. 2. 1 Quantitative: 2. 1. Quality and design problems: Oil sludge problem: The engine excessive heat makes oil susceptible to sludge. Toyota Sienna XLE 2000 model car engine affected by the sludge problem. 2. 1. 2 Design Problem: The size of the cooling passages to cylinder heads in the Sienna XLE 2000 model to increase combination temperatures for more of a complete burn to reduce exhaust emissions. Excessive heat makes oil more susceptible to sludge the measurement cylinder head temperatures as high as 260 degrees in sienna XLE 2000 model this is 30 degrees higher than the earlier models. . 1. 3 Welding problem: Toyota introduced the redesigned Avalen in 2005, in this vehicle in U-Joint welding problem aroused due to the fault fitting of catalytic converters. The oil surrey leakage in aroused, for this problem Toyota correlate with an bags and the steering column on same Avalens. 2. 1. 4 Stalling problems: There is a stalling problems are involving in the Toyota corolla and Matrix models. The national highway traffic safety administration is investigated on 397,000 vehicles. There are some complaints about the mice of the new electronic control module. web: http://wheels. blogs. nytimes. com/2009/12/07/stalling-problems-on-toyota-corolla-and-matrixes-leads-to-investigation/) 2. 2 Qualitative Problems: Toyota Company solved their problem, creates future planning helps people with doing their works with A3 report. It describes the current situation of the problem, it identifies the desired outcome, and in this process problem solving is very transparent. (web: http://www. rallydev. com/agileblog/2009/07/learning-from-toyotas-secret-the-a3-report/) 2. 2. 1 Production problems:In recent years Toyota company introduced Prius Hybrid vehicle. The rapid growth and th e success of this car in market for this reason Toyota unable to produce the deliveries to the customers in the mean time sales of the other companies have been fall down. 2. 2. 2Recession problem: As many of the giant automobile industries Toyota faced the world recession with the huge fall in the sales as well as company growth. 2. 2. 3 Management failed to detect the acceleration problem: The sudden acceleration is likely due to the malfunctioning of the gas pedals.The sudden acceleration rose up to five times than the previous years. The Toyota failed to detect this problem in time, on the other hand they didn’t took the precautions and service to the customers. 3. 0 Operational concepts: 3. 1) Quality: According to Kodak ‘quality is those products and services that are received to meet or exceed the need and expectations of the customer at a cost that represents outstanding value’. (Harold Kerzner, P823, 2006). Kodak Five Quality Principle: Leadership and cu stomer FocusContinuous Improvement Analytical Approach Team work Founder of Toyota Corporation, Kichiro Toyoda said that â€Å"From now on I want everybody to their efforts together and write in finding a way to make superior vehicles†. To achieve the total quality, continuous improvement is the best principle. Toyota is following these types of strategies to maintain quality from this type of commitments real benefits can be obtained with the help of† independent customer surveys† we can conclude that Toyota is following the quality .Euro NCAP awarded five stars in the safety tests. For Toyota quality is not just a promise, it is a way of life. (web: http://www. toyotaegypt. com. eg/quality/index. asp ) In production of products, Toyota considering economically and standard quality a key fact which are exceeds the customer needs for customer satisfaction to Toyota allowing â€Å" Company wide quality control†, there employees must do two things they are th eir own job and quality assurance. (web: http://www. toyotauk. om/main/download/pdf/Our%20approach%20to%20quality. pdf) In Toyota, quality can be applying based upon the two principles; they are building quality at every stage and continually improving quality standards. Toyota is giving trying to the employees in visual control and indication of current status and identifying the problems, here Toyota employees are very much aware about the passing of un-quality products to the next stage. (web: http://www. toyotauk. com/main/how-we-manufacture/)Toyota maintaining quality by some strategies, they are, it encourages employees to participation of active roles in quality maintenance; it is utilizing the ideas of the employees in production processes and participating KAIZEN motivating for measurement. (web: http://www. toyotageorgetown. com/qualdex. asp) 3. 2 ISO 9000 and ISO 14000: This section provides the information of ISO’s, generally known as management system standards. ISO 9000 is the process of quality management this can be awarded to the organization if they fulfill the certain requirements. . Companies must achieve customers’ quality requirements. 2. They have to follow the regulatory requirements. 3. Companies have to fulfill the customer satisfaction. 4. Organizations have to be continuously improving their quality of products. ISO 14000 is known as â€Å"Environmental management† introduces to get the ISO 14000 certification, Companies must achieve the following activities. 1. They should minimize the environmental pollution by their activities. 2. To achieve continual improvement of its environmental performance. (web: http://www. iso. rg/iso/iso_catalogue/management_standards/iso_9000_iso_14000. htm) In 1991, Toyota (GB) achieved compliance with the quality standard BS 5750, which is later became ISO 9001. This is awarded for the fulfilling requirements for quality management System, this company achieved the regularity need s, it fulfills the customer satisfaction and Toyota Company is continuously improving their product performance. In 1999, because of their responsibility towards the environment, Toyota company awarded ISO 14001 certification for fulfilling the requirements for are manufactured ites. In 1999, new health and safety certificate OHSAS 18001 was also launched and Toyota achieved the requirements and it awarded OHSAS 18001. Entropy international is a kind of software solution that improves environmental, social and economic performance, there by contributing to global sustainability. Manager of the corporate compliance, Toyota plc, Richard burgers, said that† It was clear that rowing the entropy system was a significant contributory factor in our achieving triple certifications to ISO 9001, ISO 14001 and OHSAS 18001†. web: http://www. entropy-international. com/about/customers/by-corporate/documents/Toyota-Case-Study. pdf) 3. 3 Just in time: The meaning of just in time is to do the work different things to different people, it is the operational management approach for minimizing waste in operations, and this can be useful for the improvement of efficiency and product quality, practically just in time is the more than operational, tactical or strategic approach to running an operation. John R. Olson, 1999) The efficiency of Toyota, and other Japanese companies are follows Just in time procedure in addition they associates Toyota Quality Control(TQC) practice, in 1948 Toyota implemented JIT by Ono Taiichi. After fifteen years it spread all over the shops and plants and on words all Japanese implemented this procedure. ( Jane Marceau, 1992)Just in time production is a process, in which Toyota implement to having parts ready just as they are needed, instead of maintaining inventories across an assembly plants and in ware houses, this process is useful in cost savings by less capital from this company gains an inventory with this system, there is an one mor e advantage with this method, that is, from this company can increase their functionality or in other words, they can reduce cost, due to this they can complete their engineering works very quickly, since there is no need to clear the storage parts and troubles with the individual components can be investigate more quickly because they are using at the time of they made. (http://www. toyoland. com/toyota/production-system. html) 3. 4 Lean production: Toyota invented â€Å"Lean production† it is also known as the â€Å"Toyota Production System† or TPS).According to lean Enterprise Institute, lean production can be defined as â€Å"A business for organizing and managing product development, operations, suppliers, and customer relations that requires less human effort, less space, less capital and less time to make products with fever defects to practice customer desires, compared with the previous system†. Toyota lean production aim is to products, with the lowest cost, in the short period of time with eliminating the waste. Toyota mainly focuses on the duties and jobs of their workers, who are ready, add value to the cars, TPS is associated with other three foundations, just in time, built in quality and respect towards the employees. According to James Womack and Dan Jones there are five steps to achieve the lean thinking, they are 1) Specify value from the stand point of the end customer. 2) Identification of the value creating steps towards the customer. ) To create the value creating steps towards the customer. 4) Companies have to pull their customers from the next upstream activity. 5) At last following the above procedures companies can achieve the excellence. ( Robert Charlie,2005) 4. 0 Investigation: The Questionnaire prepared based on studying the management strategies of the Toyota organization. The quantitative and qualitative problems in the Toyota company are discussed with JIT, ISO, Lean production. Based these problems the a uthor prepared the questionnaire related to these topics. The questionnaire as follows 4. 1 Questionnaire: 1) Are you satisfied with the management strategies in the Toyota Company? Yes or No. ) In your opinion is Toyota reaching the customer expectations? a) Completely b) Satisfactory c) Partially d) No 3) Qualities of the manufacturing products are reaching the standards of ISO? Yes or NO. 4) Just in time method is very useful in the process of manufacturing. True or False. 5) In Toyota â€Å"Lean production† system is giving more advantages to the company. Yes or NO. 6) Toyota Company taking more cares about the customer health and safety precautions. Yes or NO. 7) Is recession effecting on the sales of the company products? Yes or No. 8) What are the customer service responses when giving complaints about the products? a) Excellent b) Good ) Satisfactory d) Poor 9) Service provided by the local Toyota store is good. Yes or No 10) In sum Toyota company products are reliabl e and trusted? Yes OR NO. 5. 0 Analysis of results: The Author prepared 10 questions for this survey he passed this questionnaire to 15 members in that 8 persons responded. By those results authos analysed their responces and he explained in the form of Pie charts. Question No: 1. Are you satisfied with the management strategies in the Toyota Company? Yes or No. This question addresses the management strategies towords the Toyota company development in the form of production quality marketing customer needs.By passing the questionnaires to 8 respondents for the survey in that 6 persons that is 75% said that they are satisfied with the company strategies, 25% of the participents said that they are unsatisfied with the management. Question 2: In your opinion is Toyota reaching the customer expectations? e) Completely f) Satisfactory g) Partially h) No This question addresses the Toyota company total customer satisfaction o the Toyota company. The total respondents for this survey is 8 members in that 6 members that is 75% of the respondents said that they are satisfied with Toyota product. 12. 5% respondents said that they are patially satisfied. Question 3: Qualities of the manufacturing products are reaching the standards of ISO? Yes or NO. This question addresses the quality standards of the Toyota company and it’s ISO certification.Out of the 8 respondents 6 members said that Toyota reched the ISO 9000 quality and 25% of the respondents said no for the ISO standars. Question 4: Just in time method is very useful in the process of manufacturing. True or False. Toyota Company introduced this JIT method all the members in the survey responded positively so the results will be 100% True. Question 5: In Toyota â€Å"Lean production† system is giving more advantages to the company. Yes or NO. Based on the survey the respondents out of 8 members 7 persons that is 87. 5% are said that lean production giving more advantages to the Toyota company and 12. 5% of respondents are gave their opinion they don’t.Question 6: Toyota Company taking more cares about the customer health and safety precautions. Yes or NO. The Toyota Company taking much care about their product in the sense of health and safety this question is also about this topic itself. Out of 8 respondents 5 persons that is 62. 5% persons said that they are fully satisfied with the policies of the Toyota company. 37. 5% of the respondents said that they have some complaints about the Toyota products in the sense of health and safety. Question 7: Is recession effecting on the sales of the company products? Yes or No. Recession is effecting in every field since last 2 years in that manufacturing industry is also one of them.By passing the questionnaire to 8 people in that half of them said that Toyota company suffering from recession. Question 8:What are the customer service responses when giving complaints about the products? e) Excellent f) Good g) Satisfactory h) Po or For any company success customer care plays a major role here author tried to investigate the responces given by the participants towards the customer service in Toyota company. In that 62. 5 % said that customer service centre is working excellent and 37. 5% of the respondents feel good, satisfactory and poor as equally. Question 9: Service provided by the local Toyota store is good. Yes or NoLocal store service plays a crucial role in the product marketing and they are the key role in the company bricks. Here author tried to know the local store service and their working ability with customers and vehicles. Out of the 8 members 62. 5% people feel that local store service is good and 37. 5% said no. Question No 10: sum Toyoto company products are reliable and trusted? Yes OR NO. Toyota is the most trusted company all over the world on the other hand minute problems with the products in the company are negative factors for the management. Here75% the people responded towards the Toyota they feel good. 6. 0 Conclusions: To conclude that Toyota organization is not developed in a day or a year.Years of smart and hard work of the many people in the organization with the variety of strategies they are now on the heights. Through this work I have learned the organizations building structure, problems faced by the organization, and importance of the quality in an organization. The organizational strategies importance and the problem solving through the techniques and strategies like JIT( Just In Time) Lean production, the importance of the ISO certification in a organizations in the quality concern. To improve the product quality, efficiency and high content of the product with less time and low cost to get these things with JIT process.By preparing the questionnaire I have learned more things like how the problems occurred in the organizations, the identification of the problems, the problems varieties like quantitative and qualitative and problem solving. The ma in thing I have learned from this work the problems solving in an organization with the strategies. Recommendations: As an organization Toyota thinking one step ahead than the other companies on the other hand the defects and some draw backs in the engines as well as designing to be improved. The crucial part of the organization is the customer satisfaction. The minute complaints should be considered and taking care of that particular problem. References: ) Schniederjans,. John R. Olson(1999) Advanced topics in Just in time. 2) Robert C (2005) Improving health care using Toyota lean production method. 3) Jane Marcean (1992) Reworking the world: oganisations, technologies and cultures in competitive perspectives. 4) Harold Kerzer (2006) Project management: A system to planning, scheduling and controlling 5) Available at http://www. toyotauk. com/main/download/pdf/Our%20approach%20to%20quality. pdf accessed on 09-01-10 6) Available at http://www. entropy-international. com/about/custo mers/by-corporate/documents/Toyota-Case-Study. pdf accessed on 07-01-10 7) Available at http://www2. toyota. co. p/en/history/ accessed on 06-01-10 8) Available at http://www. iso. org/iso/iso_catalogue/management_standards/iso_9000_iso_14000. htm 9) Available at http://www. toyoland. com/history. html accessed on 07-01-10 10) Available at http://www. breakeryard. com/cars/history/TOYOTA. aspx accessed on 10-01-10 11) Available at http://www. toyotageorgetown. com/qualdex. asp accessed on 10-01-10 12) Available at http://www. toyotaegypt. com. eg/quality/index. asp accessed on 07-01-10 13) Available at http://www. strategosinc. com/just_in_time. htm accessed on 08-01-10 14) Available at http://www. toyoland. com/toyota/production-system. html accessed